Customer service and product safety policy

Safety & Responsibility Notice

We take great care to ensure the quality and safety of our products when used as intended. However, Outseam cannot be held responsible for injury, damage, or harm resulting from:

  • use of the product in a manner other than its intended purpose;

  • modifications or alterations made after purchase;

  • accidental damage occurring after delivery.

By purchasing our products, you agree to use them responsibly, under adult supervision, and in accordance with the provided instructions.

If you notice any damage or signs that may affect safety, please stop using the product immediately and contact us.

Important Safety Information

Pacifier clips and similar accessories

  • This product is not a toy.

  • Always use under constant adult supervision.

  • Do not allow a baby to sleep with this product.

  • Remove the pacifier clip before placing the baby in a crib, bed, or sleeping area.

  • Never attach the clip to cords, ribbons, straps, or loose parts.

  • Attach only to clothing.

This product is handmade. While we maintain strict quality control, please ensure all parts are secure by gently pulling on the clip before each use.
Inspect the product regularly for signs of wear or damage. Discontinue use immediately if any part becomes loose or damaged, as small components may pose a choking hazard.

Before first use, wash the product with warm soapy water, rinse thoroughly, and allow it to air dry. Clean after each use.

For optimal safety and quality, we recommend replacing the product every 3 months.

After-sales Support

If you have any questions or concerns, please contact us.
We are always happy to assist and ensure your experience with outseam is calm, safe, and enjoyable ๐Ÿค